I purchased a couple of window shades from Lowes. The brand of shade is very well known and has an excellent reputation. When installing the shades, the mounting screws barely penetrated the wood behind the drywall. There is no way those shades would stay up for many years. I took the shades back to the store. The woman at the returns counter said that lots of those shades were coming back. No surprise. It looks like someone was trying to save a few pennies, and was instead costing their company, the store, and myself a lot of money, time and frustration. What a waste!
I tried again, this time purchasing window shades at Home Depot. After mounting the shades, I discovered that a crucial part for opening and closing one of the shades was missing. It was late in the day when this defect was found, and I didn’t want to lose sleep taking the shade down and repackaging it. Could it be repaired? I stopped by the store the next day and went to the window coverings area. The clerk said that it was a common problem with those shades. I think he felt sorry for me. He ripped the needed part out of the store demo and give it to me. Now that was customer service. I was able to install the component with the help of YouTube videos. This is such a common problem that there are YouTube videos about it. What a waste!
Are you listening Lowes and Home Depot?